Privacy policy

Carbon Solutions Ltd. (hereinafter referred to as “Carbon Solutions” or the “Company” or “we” or “us”) with its registered office at Dalton House, 60 Windsor Avenue, London UK, SW19 2RR, United Kingdom, Company No. 8100946, is committed to preserving the privacy of all visitors (hereinafter referred to as “visitor” or “you”) to the domain and to protecting any and all personal information that you may provide to us. In particular, we believe it is important for you to know how we treat information about you that we may receive from the website (hereinafter referred to as the “Website” or “Site”) and how we carry out data processing practices through the use of the Internet and any other electronic communications networks.

By registering for any services on this Site, by requesting receipt of our publications and services or by providing any information to us, you consent to the collection, use and transfer of your information under the terms of this Privacy Policy.

Information we collect

In general, visitors are not asked to disclose any information about themselves when visiting our Site. Our web servers collect the domain names, not the e-mail addresses, of visitors. In addition, there are parts of this Site where we may need to collect personal information from you for a specific purpose, such as to provide you with certain information you request. We do this through the use of online forms every time you e-mail us or provide us with your details in other ways (i.e. over the telephone, by fax, by mail etc.). The information collected from you may include but is not limited to:
  1. your salutation, name, address, landline or mobile telephone numbers, fax number and e-mail address;
  2. company name, job title, business sector and contact details;
  3. details of the ways in which you are happy to receive information from us and/or selected third parties;
  4. information collected to send information packs about our initiatives, activities and programs;
  5. information collected to send information about our energy efficiency-related services and products.

Carbon Solutions may:
  1. offer you the opportunity to receive e-mail updates and announcements concerning our activities. Personal information you have provided to us may be used to facilitate those communications;
  2. collect information about you from e-mails, letters, telephone calls or from any other communications you send to or have with us;
  3. collect additional information automatically about your visit to our Site (e.g. our web server logs your IP address when you view a page on our Site).

It is not compulsory to provide us with any additional information we request which is not necessary or reasonable in order to provide you with the services you have requested.

If you are aged 16 or under, please get your parent or guardian's permission before you provide any personal information to us. Users without this consent are not allowed to provide us with personal information.

Use of information

Information collected regarding domain names is used for system administration, to prepare statistics on the use of our Site and to improve its content.

When other personal information, such as your name and e-mail address, is collected from you with your consent, we generally let you know at the time of collection how we will use that personal information. We may also use the personal information you provide or which we collect via this Site for the purposes of:
  1. providing information or other services that you have requested from us (including subscriptions to receive information about our activities);
  2. registering to gain access to Carbon Solutions web tools;
  3. responding to your inquiries or processing your requests in relation to your information;
  4. providing and personalizing our services generally;
  5. account management and administering records of our subscription services;
  6. promoting Carbon Solutions and its programs, including carrying out market research campaigns (e.g. on the effectiveness of programs);
  7. maintaining information as a reference tool or general resource;
  8. making the Site easier to use for you and providing you with access to all parts of the Site;
  9. helping you quickly find services and information on the Site;
  10. where necessary, crime prevention and prosecution of offenders.

Except with your permission or as provided herein, Carbon Solutions shall not sell, trade or rent personal information about you to unaffiliated third parties.

In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the Site or our services.

By using the Site, you consent to us using your personal information for the purposes described above.


Cookies are small amounts of information which we may store on your computer (after you register on our Site) to enable our server to collect certain information from your web browser. Cookies in themselves do not identify the individual user, just the computer used. Cookies and other similar technology make it easier for you to log on to and use the Site during future visits (e.g. they may maintain a shopping cart for your orders). They also allow us to monitor website traffic, to identify you when you visit this Site, to personalize the content of the Site for you and to enable you to both carry out transactions and have access to information about your account. Cookies themselves only record which areas of the site have been visited by the computer in question, and for how long. Allowing us to create a cookie does not give us access to the rest of your computer and we will not use cookies to track your online activity once you leave our site. Cookies are read only by the server that placed them on your computer, and are unable to execute any code or virus.

Other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over those websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this Privacy Policy. You should exercise caution and look at the privacy statement applicable to the website in question.


We will retain your information for a reasonable period or as long as the law requires. In accordance with the Privacy Act (1988), we employ strict physical, electronic and administrative security measures to protect your information.

Given that the Internet is a global environment, using the Internet to collect and process personal information necessarily involves the transmission of data on an international basis. Therefore by browsing this Site and communicating electronically with us, you acknowledge and agree to our processing of personal information in this way.

Carbon Solutions does not store credit card details nor does it share customer details with any 3rd parties.

Whereas Carbon Solutions employs reasonable measures to protect you against viruses and other harmful components, the nature of the Internet is such that it is impossible to ensure that your access to the Site will be uninterrupted or error-free, or that this Site, its servers or e-mails which may be sent by us are free of viruses or other harmful components.

Contacting us

If you have any comments, queries or requests relating to our use of your personal information or any questions about this Privacy Policy, please do not hesitate to contact us at If you have previously agreed to us using your personal information for the purposes detailed above, you may change your mind at any time by writing to or e-mailing us.

We also welcome your questions and any suggestions you may have about our Privacy Policy.

Changes to this Privacy Policy

Carbon Solutions reserves the right to revise or supplement this Privacy Policy from time to time. You should bookmark and periodically review this page to ensure that you are familiar with the most current version of this Privacy Policy so you are aware of what information we collect, how we use it and under what circumstances we disclose it.

This version of the Privacy Policy is valid as of July 1, 2012.